Professional servicesProfessional services firm · 90 employees

Billable hours nobody was capturing

Projects, billing and resourcing in one system — utilization up 31%.

31%
billable utilization
100%
timesheet capture
5 days
faster invoicing
Client snapshot
Industry
Professional services
Company size
90 employees
Departments
4
Workflows automated
7
Users
90
Timeline
3 months
The challenge

Project scope, billing, and resourcing lived in scattered tools, leaving utilization and profitability invisible until it was too late.

A services firm losing revenue to untracked time, slow invoicing, and resourcing decisions made on gut feel.

The starting point

How the work actually ran — and what it cost

Current state
  • Excel spreadsheets
  • WhatsApp messages
  • Email threads
  • Manual approvals
  • Scattered information
  • Delayed decisions
The impact
  • Timesheets captured inconsistently
  • Invoices delayed by manual assembly
  • No live view of utilization or project margin
What needed to change

A clear picture of the future state

  1. 1Unified projects & resourcing
  2. 2Full time capture
  3. 3Automated billing
  4. 4Utilization visibility
  5. 5Margin insight
Solution architecture

A project and resourcing system with automated billing and approvals, plus utilization and profitability dashboards.

Users
CRM
Workflow engine
ERP modules
Reporting layer
AI insights

Every layer shares the same data — so a lead becomes a record, a record triggers a workflow, and the result lands in reporting and AI without re-keying.

Modules implemented

From problem to module to outcome

Project & resourcing
Status in people's heads
Live project and capacity view
Time & timesheets
Hours captured late
100% timesheet capture
Automated billing & approvals
Manual invoicing
Invoices out days faster
Utilization & profit dashboards
Margin invisible
Real-time utilization and profitability
Business impact

What changed for the business

  • Invoice cycle shortened by five days
  • Full timesheet capture across the firm
  • Resourcing decisions on live utilization data
MetricBeforeAfter
Timesheet capture~70%100%
Invoice cycle12 days7 days
Utilization viewNoneReal-time
31%

billable utilization

100%

timesheet capture

5 days

faster invoicing

Have a similar operation?

Book a free 45-minute working session. We will map where a system like this would move your numbers.

Book a consultation
“
Our team stopped chasing spreadsheets and started running the business.
COO · Professional services firm
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